SI Civil: Support Resources

Office of Human Resources

If you would like to speak to someone in a completely confidential setting, there are resources available to Smithsonian community members. You may choose to speak to one of the resources before, during, or after reporting an incident to SI Civil.

Employee Assistance Program

The Smithsonian Employee Assistance Program is a service available to all Smithsonian employees and academic appointees at no cost. It is staffed by professional counselors who will help you address problems that can adversely affect job performance, reliability, and personal health.

EAP Counselors

Additionally, the Smithsonian partnered with Inova Employee Assistance to provide employees and members of their households additional services. 

Call Inova:

  • 800-346-0110

  • +44 20 8987 6230 for global calls.

Inova Website:

  • Click on “Member Log-in” - Username is Smithsonian, and password is EAP

  • Select preferred language

  • Click the LiveConnect chat button (if a Spanish-speaking counselor is needed, you can request one)


The Smithsonian Ombuds is a neutral party to whom Smithsonian employees and affiliated staff can bring any work-related problem, concern or complaint that cannot be resolved through normal channels. The Ombuds will respect confidentiality when requested, listen to the problem and discuss steps to take to help you reach a fair resolution. 

Please call or write to make an appointment.


Shadella Davis, 202-633-2008 (confidential voicemail),