All Smithsonian museums will be open today, March 6. The National Zoo will open at noon today.

Skip navigation
Share this page

Volunteer Information Specialist (Office of Visitor Services)
Telephone Information Program

Volunteers at the telephone information desk

Dynamic volunteers with a desire to discover a comprehensive view of the Smithsonian will enjoy this assignment. You will engage visitors on the main Smithsonian telephone line and help them plan memorable and exciting Smithsonian experiences. This is a great opportunity to help visitors and potential visitors as they explore exhibitions, participate in public programs, learn about collections, access visitor services, and connect with staff.

 

 
Consider becoming a Volunteer Information Specialist with the Telephone Information Program if this describes you:
  • Outgoing
  • Enthusiastic
  • Customer service focused
  • Enjoy working with diverse people
  • Strong computer skills in using databases and web based resources
  • Strong listening skills
  • Clear speaking style
  • English fluency (second language speakers welcome!)
Requirements

Volunteer Information Specialists:

  • Are at least 18 years of age
  • Have cleared a federal background investigation
  • Have completed of all required phases of training:
    - 5 days of classroom instruction
    - Museum tours and exploration
    - Final exam
    - On-the-job training in the Telephone Information Program
Shifts and Locations

After successfully completing all requirements, Volunteer Information Specialists make a minimum 1 year commitment to either a weekday or a weekend shift. For example: one Wednesday morning shift each week or one Saturday afternoon shift every other weekend.

Smithsonian Institution Building (the Castle) 9 a.m. to 1 p.m./1 to 5 p.m. (Monday – Friday) 9 a.m. to 12:30 p.m./12:30 to 4:00 p.m. (Saturday). Telephone Information Program closed Sunday and federal holidays.

To Apply
  • Go to on-line application.
  • Find and select Telephone Program Volunteer Information Specialist opportunity
  • Complete all required fields of the on-line application (including 2 references)
  • Attend a 1:1 interview with Volunteer Management Staff and possibly a 2nd interview with museum staff
For more information:

E-mail VolunteerInfo@si.edu

You may also be interested in: