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Volunteer Information Specialist (Office of Visitor Services)
Telephone Information Program

Volunteers at the telephone information desk

Dynamic volunteers with a desire to discover a comprehensive view of the Smithsonian will enjoy this assignment. You will engage visitors on the main Smithsonian telephone line and help them plan memorable and exciting Smithsonian experiences. This is a great opportunity to help visitors and potential visitors as they explore exhibitions, participate in public programs, learn about collections, access visitor services, and connect with staff.


Consider becoming a Volunteer Information Specialist with the Telephone Information Program if this describes you:
  • Outgoing
  • Enthusiastic
  • Customer service focused
  • Enjoy working with diverse people
  • Strong computer skills in using databases and web based resources
  • Strong listening skills
  • Clear speaking style
  • English fluency (second language speakers welcome!)

Volunteer Information Specialists:

  • Are at least 18 years of age
  • Have cleared a federal background investigation
  • Have completed of all required phases of training:
    - 5 days of classroom instruction
    - Museum tours and exploration
    - Final exam
    - On-the-job training in the Telephone Information Program
Shifts and Locations

After successfully completing all requirements, Volunteer Information Specialists make a minimum 1 year commitment to either a weekday or a weekend shift. For example: one Wednesday morning shift each week or one Saturday afternoon shift every other weekend.

Smithsonian Institution Building (the Castle) 9 a.m. to 1 p.m./1 to 5 p.m. (Monday – Friday) 9 a.m. to 12:30 p.m./12:30 to 4:00 p.m. (Saturday). Telephone Information Program closed Sunday and federal holidays.

To Apply
  • Go to on-line application.
  • Find and select Telephone Program Volunteer Information Specialist opportunity
  • Complete all required fields of the on-line application (including 2 references)
  • Attend a 1:1 interview with Volunteer Management Staff and possibly a 2nd interview with museum staff
For more information:


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