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Smithsonian Visitor Information Specialist:
Telephone Information Program

Volunteers at the telephone information desk

Call Center volunteers teach the public about the scope of the Smithsonian. As information specialists, they encourage visitors to explore and discover surprising connections between museums, exhibitions, and programs.


Dynamic and welcoming individuals 18 years or older who have a desire to discover a panoramic view of the Smithsonian and share it with our visitors. Also looking for people who...

  • show strong customer service skills
  • are approachable and outgoing
  • enjoy working with diverse people
  • have solid computer skills in using web-based resources
  • possess fantastic listening skills
  • have a clear speaking style on the telephone and are fluent in English
  • Foreign-language skills are a plus.

Smithsonian Institution Building in the Castle, Office of Visitor Services
1000 Jefferson Drive, SW, Washington, D.C. 20560

Please note, the work area is not wheelchair accessible and can only be accessed by stairs.


Training is provided for all Visitor Information Specialists in the Call Center through the Office of Visitor Services.

Placement Process
  1. Complete an online application
  2. Interview with a staff member to ensure mutual fit
  3. Receive tentative placement and initiate a background check
  4. Attend and complete self-guided and in-person training
  5. Start volunteering!
For more information:

We are not currently recruiting for this position. We will launch recruitment by posting information to this webpage and our online application page.

Contact Abbey Earich, Volunteer Recruitment Coordinator, at or 202.633.5260 for more information.

To view all current volunteer opportunities at the Smithsonian, visit our application page here.