Volunteer Information Specialist (Office of Visitor Services)
Telephone Information Program
Dynamic volunteers with a desire to discover a comprehensive view of the Smithsonian will enjoy this assignment.
You will engage visitors on the main Smithsonian telephone line and help them plan memorable and exciting Smithsonian experiences. This is a great opportunity to help visitors and potential visitors as they explore exhibitions,
participate in public programs, learn about collections,
access visitor services, and connect with staff.
Consider becoming a Volunteer Information Specialist with the Telephone Information Program if this describes you:
- Customer service focused
- Enjoy working with diverse people
- Strong computer skills in using databases and web based resources
Strong listening skills
Clear speaking style
English fluency (second language speakers welcome!)
Volunteer Information Specialists:
- Are at least 18 years of age
- Have cleared a federal background investigation
- Have completed of all required phases of training:
- 5 days of classroom instruction
- Museum tours and exploration
- Final exam
- On-the-job training in the Telephone Information Program
Shifts and Locations
After successfully completing all requirements, Volunteer Information Specialists make a minimum 1 year commitment to either a weekday or a weekend shift. For example: one Wednesday morning shift each week or one Saturday afternoon shift every other weekend.
Smithsonian Institution Building (the Castle) 9
a.m. to 1 p.m./1 to 5 p.m. (Monday – Friday) 9 a.m. to 12:30 p.m./12:30 to 4:00
p.m. (Saturday). Telephone Information Program closed Sunday and federal holidays.
- Go to
- Find and select Telephone Program Volunteer Information Specialist opportunity
- Complete all required fields of the on-line application (including 2 references)
- Attend a 1:1 interview with Volunteer Management Staff and possibly a 2nd interview with museum staff
For more information:
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