Smithsonian Call Center

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Smithsonian Call Center Volunteers engage and inspire visitors over the phone. Over 40,000 people connected to the Smithsonian through the main information line in 2017. Call Center volunteers are tech-savvy museum goers who love planning memorable experiences for our global visitors. Call Center Volunteers also assist the Office of Visitor Services staff with various projects related to visitor engagement. If you are looking for a volunteer role that allows you to speak with people from around the world and learn about new and exciting things happening at the Smithsonian, this position is for you! 


Dynamic and friendly individuals 18 years or older who have a desire to speak with visitors and to share their enthusiasm for the Smithsonian. Also looking for people who...

  • show strong customer service skills
  • are enthusiastic and outgoing
  • enjoy working with diverse people
  • have outstanding computer skills in using web-based resources
  • possess fantastic listening skills
  • have a clear speaking style on the telephone and are fluent in English
  • Foreign-language skills are a plus.

Applicants must be able to volunteer for a minimum of one year, once a week. Shift times 4 hours in length. 


Smithsonian Institution Building in the Castle, 2nd Floor, Office of Visitor Services 
1000 Jefferson Drive, SW, Washington, D.C. 20560

Please note, the work area is not wheelchair accessible and can only be accessed by stairs.


The training program consists of an at-home orientation to the Smithsonian, 1 day of in-person classroom training, and on-the-job training including self-guided museum and gallery tours. 

Training for this position will take place in May, 2019!

Application Process

  1. Complete an online application
  2. Interview with a staff member to ensure mutual fit
  3. Receive tentative placement and initiate a background check
  4. Attend and complete online and in-person training
  5. Start volunteering!

For more information:

Please contact Abbey Earich at or 202.633.5260 with questions about this position. To see a listing of all current volunteer opportunities at the Smithsonian, visit