Office of Policy and Analysis: Organizational Excellence

This section contains documents on the following issues: State of different aspects of Smithsonian, unit, and departmental operations, such as internal and external collaboration, education, collections, interdisciplinary research, and exhibitions; and exploration of ways to strengthen performance and proactively adapt to a continually changing operating environment.

Organizational Excellence

A Study of Visitors to the Smithsonian Institution Castle, April 2012 | Abstract

Understanding Diversity within the National Museum of Natural History: A Preliminary Report of NMNH Community Perceptions of Current Workplace Diversity, March 2012 | Abstract

Beyond Our Boundaries: A Report on the Baseline Inventory of the Smithsonian's Active Strategic Partnerships with External Organizations, February 2012 | Abstract | Appendices

Sharing Smithsonian Digital Scientific Research from Biology, March 2011

US Copyright Office Deposit Copy Transfer, Registration and Recordation Program and Records Management Section: Timely Retrieval, Security, and Efficiency, October 2010 | Abstract

Customer Service at the Records Research and Certification Section of the US Copyright Office, October 2010 | Abstract

SUPPLEMENTAL REPORT: Update on the Customer Satisfaction Survey for the Public Information Office and Records Research and Certification Section of the US Copyright Office and Recommendations with Respect to an Ongoing Survey of Customer Satisfaction, October 2010 | Abstract

Customer Service at the Public Information Office, US Copyright Office, September 2010 | Abstract

Interplay of Perspectives: History, Art & Culture + Science, Interdisciplinary Crossover and Collaboration, September 2010

Collaborations in Conserving Time-Based Art, A Summary of Discussion Group Sessions of a Colloquium Co-organized by the Lunder Conservation Center of the Smithsonian American Art Museum and National Portrait Gallery and the Hirshhorn Museum and Sculpture Garden, May 2010

Lessons Learned from the Naturalist Center's Docents Regarding the National Museum of Natural History's New Learning Center, April 2010

Copyright Claims Applications: The Role of the In-Processing Section of the Copyright Office, November 2009 | Abstract

Lessons for Tomorrow: A Study of Education at the Smithsonian, Volume I: Summary Report, August 2009

Lessons for Tomorrow: A Study of Education at the Smithsonian, Volume II: Appendices, August 2009

Addressing Complexity: Fostering Collaboration and Interdisciplinary Science Research at the Smithsonian, Volume II: Detailed Findings, July 2009

Addressing Complexity: Fostering Collaboration and Interdisciplinary Science Research at the Smithsonian, Volume I: Summary Study Report, May 2009

Looking to the Future of Smithsonian Libraries: The Perspective of Scholars, February 2008

Gateways to Research: A Study of Nine Smithsonian Institution Libraries, A Study for Smithsonian Institution Libraries and Smithsonian Office of Facilities Engineering and Operations, September 2007

Measuring Science: Presentation to the Smithsonian Institution Science Division, July 2007

The Art Library as Space, Place, and Experience, A study prepared for Smithsonian Institution Libraries and Smithsonian Office of Facilities Engineering and Operations, April 2007

Library Use at the National Museum of American History, Behring Center, National Museum of Natural History, and Smithsonian Institution Service Center, February 2007

Changing Faces: Museum Visitorship and Demographic Change, August 2006

Key Trends Affecting Libraries, July 2004

A Case Study of "Nature's Jewels: A Living Exhibit of Orchids and Butterflies," August 2003

The Making of Exhibitions: Purpose, Structure, Roles and Process, October 2002

Exhibition Development and Implementation: Five Case Studies, August 2002

Developing Interactive Exhibitions at the Smithsonian, May 2002

Social Pressures on Art Museums: An Overview of Issues, November 2001

Partnerships among Smithsonian Art Museums, October 2001

Art Museums and the Public, October 2001

Barriers to Engagement at the Smithsonian International Art Museums, October 2001

The Affiliations Program: Results of a Survey of Affiliates conducted May/June 2001, July 2001

Performance Reports

FY 2008 Performance Report | Program Highlights Report

FY 2007 Performance Report and Program Highlights Report

FY 2006 Performance Report and Program Highlights Report

Smithsonian Employee Perspective Survey

2011 Smithsonian Employee Perspective Survey, October 2011 | Detailed Tables | FAQ

2010 Smithsonian Employee Perspective Survey, May 2010 | Detailed Tables

2009 Smithsonian Employee Perspective Survey, December 2009 | Detailed Tables

2008 Smithsonian Employee Perspective Survey, January 2009 | Detailed Tables

For more information regarding the studies and reports on this site, contact the Office of Policy and Analysis.